Our booking process is designed for your convenience. You can place a booking during our operating hours: Monday to Friday from 07:00 AM to 07:00 PM, and Saturday to Sunday from 09:00 AM to 02:00 PM. For services outside these hours, please reach out to us in advance to accommodate your needs.

Determining the right vehicle for your consignment is easy. You can send us a picture of your items via WhatsApp, email, or direct message on our Facebook or Instagram pages. Our expert team will quickly advise you on the most suitable vehicle option, ensuring your goods are transported efficiently and safely.

To support your scheduling needs, we offer a courtesy waiting time of 30 minutes free of charge. If you anticipate needing more time, please inform us in advance to make the necessary arrangements.

We understand plans can change. If you cancel your booking and have already made a payment, you will receive a refund of 25% of the initial amount. For cancellations, please contact us as soon as possible to process your request. advance to make the necessary arrangements.

Our services are adaptable to your needs. If you require driver assistance without prior arrangement, an additional charge of £25.00 will apply. To ensure the best service, we recommend requesting any necessary assistance at the time of booking.

Yes, all our services include VAT in compliance with UK tax laws, ensuring transparency and adherence to regulations.

Accompanying the driver is possible with prior approval from our office and the driver. This ensures a comfortable and safe journey for all parties involved.

For your convenience, we accept a variety of payment methods. Once your booking is confirmed, we’ll send you a secure payment link. Options include Apple Pay, bank transfers, and secure payment links, catering to your preferences.

We prioritize the safety of your goods. In the rare event of damage, please report it to us immediately. Our goods are insured, and we will assist you through the claims process to resolve the issue promptly and fairly.

The weight limit depends on the vehicle selected for your delivery. We encourage providing detailed information about your consignment when booking, allowing us to recommend the appropriate vehicle and ensure a smooth delivery process.

Absolutely. We offer real-time tracking for all deliveries. You’ll receive tracking information upon booking confirmation, allowing you to monitor your delivery’s progress and estimated arrival time.

Yes, each vehicle in our network is fully insured, with Goods in Transit (GIT) insurance coverage up to £1 million, ensuring comprehensive protection for your items.

Beyond our extensive GIT insurance, the safety of your items is our top priority. Our vehicles are regularly maintained and subjected to rigorous safety checks to ensure secure transportation.

Absolutely. Our drivers are fully equipped with the necessary PPE, adhering to the highest standards of health and safety protocols to ensure both their safety and the integrity of your items during transit.